FAQs
If you have any questions, just send us an email at contact@prymuslabs.com We’re here to help!
Where do you ship to?
We currently ship all over the United States.
How much is shipping?
We offer FREE standard shipping in the US on all orders over $50.
Are the supplement capsules Vegan?
Our IGNITE supplement capsules do not contain any gelatin or animal derivative ingredients, making them vegan! Unlike most supplements which contain gelatin.
IGNITE uses vegetable capsules made from HPMC — hydroxypropyl methylcellulose — which is 100% plant based.
Are the supplement capsules non-GMO and Gluten Free?
Yes! We are proud to say that our IGNITE supplement capsules are 100% non-GMO and gluten-free.
Where is PRYMUS Labs located?
PRYMUS Labs is a Florida-based dietary supplement brand built on one principle: full transparency. We create clinically informed, fully dosed supplements with every ingredient and every dose visible on the label. No proprietary blends. No hidden formulas. No shortcuts.
Where are PRYMUS Labs products manufactured?
All PRYMUS Labs supplement are manufactured in the USA in a GMP certified and FDA Approved facility. GMP stands for Good Manufacturing Practice — the highest standard of quality and safety in the dietary supplement industry.
Are PRYMUS Labs supplements third party tested?
Yes. Every batch of every PRYMUS Labs supplement is independently tested by a third party laboratory for purity, potency, and safety. Certificates of Analysis are available upon request.
Can I make changes to my subscription?
Certainly. You can easily add or remove products in your upcoming shipment and change the frequency of your subscription directly in your Customer Portal. Your Customer Portal can be accessed by clicking the unique Customer Portal link sent to you in your Subscription Activation email, or you can also access it anytime by clicking here.
Can I cancel my subscription at any time?
Yes. You can cancel your subscription anytime through your Customer Portal by clicking here.
If you need any assistance, please send us an email at contact@prymuslabs.com
I placed an order from your website and received emails from you but it says I do not have an account.
Creating an account is not mandatory when placing an order with us. With your customer portal link included in your Subscription Confirmation email after purchase, you can manage your subscription without the need to set up an account. If you chose to set up an account, you will also be able to manage your subscriptions directly within your account.
If you need any assistance, please send us an email at contact@prymuslabs.com
How can I complete my account set up to manage my subscription?
You may setup your account anytime. Enter the email address you used to place your order here and click on Get Subscription Login. You will receive a Customer Account Activation email to set up a password in your account.
If you need any assistance, please send us an email at contact@prymuslabs.com